Creating Space for the Payment Retrieve

In the dog sport of dockdiving, handlers and their dogs are required to stand a certain distance of feet between each competitor.  This is done to ensure safety of all in case the dogs may be reactive to other dogs, people, or the noise.  It is a safe way to ensure there is enough space for all dogs to participate, hopefully without incident. 

When it comes to having your own business, the same concept of creating space as a safe zone can be applied when it comes to collection of payments.  Let’s face it, no one wants to be a collector.  It can be very stressful. However, we all need to get paid.  Ideally we are paid in full and on time, whatever your payment terms have been agreed upon.  Sadly, that is not often the case so someone needs to step into the role of collector.

If you are a sole proprietor, collection efforts can be even more challenging. If you want to continue working with a client, badgering them for payment can be a tricky affair.  If you have someone in your circle of trust, including family, who can step in and take on the role of collector, that puts you one step away from the unpleasantness and provides you with some space from the potentially combative exchange. 

Consider adding a generic department email address from your firm that is not specific to a name. This will allow others, when needed, to assist your firm while you control access. Examples include administration@nameofyourfirm.com, accountsreceivable@nameofyourfirm.com, paymentcollection@nameofyourfirm.com, etc.  The person who eventually may assist you can sign their own first name in the email itself.  Make sure they always copy you as the business owner.  We have found this methodology to be effective and it shields the owner from having to wield the heavy hand directly when payments are not being made.  

If you are big enough to have employees responsible for payment collection,they will be doing this for you.  But, for many small businesses, this falls on the owner. Being creative and seeking assistance from your Circle of Trust can provide that much needed space we all sometimes need.

Be well.